Circuit description:

Residential DSL using existing phone lines.

Router/Hardware Description:

$99 Standard DSL Bridge – single user solution

Installation details:

Covad's self-installation kit has won awards for its straightforward, 1-2-3 step design.

Standard Installation
• TeleSurfer PLUS comes standard as a self-installation service.
• Your self-installation kit arrives within two weeks of placing the order.
• When your kit arrives, your service is ready to go.
• Self install kit takes about 30 minutes to set up and get running.
• Should you run into any difficulty during the installation, simply call our toll-free 24x7 Customer Care Center and an installation expert will provide assistance.

Professional Installation
• Is available for an additional one-time fee of $99.
• A Covad technician will come out to your location to install your service.
• If you would like professional installation, be certain to select the Professional Installation option when ordering your service.
Wireless Option Installation
• The wireless kit includes a flash-based installation wizard for both the DSL setup and the wireless configuration.
• If you choose the wireless CPE and professional installation, the Covad technician will:
• Configure your gateway and activate security measures.
• Set up a maximum of two computers on the wireless network, using Covad supplied adapters only.
Please Note: The wireless equipment system requirements are Windows XP Home, XP Pro and 2000 only.

TeleSurfer PLUS DSL service is set up on the same line as your regular phone service. Since there is no need for a second line, there is generally no need for a technician to visit your home or office to complete the installation.

Requirements

• You must have local telephone service through one of the following local phone companies to qualify for Covad DSL service:
  
  
  • SBC
  • Southwestern Bell
  • Ameritech
  • Verizon
  • Bell South
  • Qwest
  • SNET
• The information on your Covad order (name, address, and telephone number) must be an exact match to the information on your local phone bill.
• There are certain voice services that you may be using that are not compatible with line-sharing. Some of these are:
  
  
  • Centrex
  • PBX
  • Key Systems

E-mail:

Standard e-mail – 15 e-mail boxes
One e-mail address is defined by your Covad username, which you choose when ordering Covad service.
You may define and change the other 14 addresses as needed in Covad's SMART Account Management Tool.
All e-mail addresses are of the style "yourusername"@covad.net

 

Web Hosting:

Standard Web hosting package:  10 MB of web space on the Covad.net domain (http://home.covad.net/~YOURNAME) to host your own Web pages, content editing via FTP to Covad’s servers.

 

Satisfaction Guarantee:

We know that once you've experienced the benefits of our high-speed connectivity, you'll wonder how you ever did business without it. That's why we offer a satisfaction guarantee.

Order TeleSurfer PLUS DSL Internet service and try it for 30 days.

If you are not totally satisfied, we will refund all installation, equipment, and monthly service fees charged, and discontinue your service agreement without further obligation.

Please review the Covad Customer Policy document for more details.

 

Value Added Benefits:

Account Management - In order to provide easy access to account and billing data, we developed the SMART Account Manager. SMART enables you to make changes to your account, manage e-mail addresses and find answers to your questions without having to pick up a phone.
Dial Service - Covad offers a national 56K dial-up service for when you are away from your DSL. It is unlimited before installation and 10 hr./mo. after your DSL is installed. Additional time is billed at $1.50/hr

 

Optional Services/Equipment:

$149 Standard DSL Router – connect up to 4 computers, built-in firewall and NAT support.
$159 Wireless DSL Gateway –  connect up to 4 wired computers and up to 30 wireless computers.  Built-in firewall and NAT support.
$179 Wireless DSL Gateway and Adapter – connect up to 4 wired computers and up to 30 wireless computers.  Built-in firewall and NAT support.  Includes wireless adapter card to connect 1 PC laptop computer.

Custom Domain e-mail and Domain Web Hosting packages are available as hosted services.

TeleXtend  1.5 Mpbs

Contract Term:

Minimum 1-year term

Circuit Specs:

Download: 1.5 Mbps
Upload: 1.5 Mbps

Circuit description:

Full T1.

Router/Hardware Description:

T1 Router
Covad supports multiple Network Interface Devices (NIDs) required to connect your network to the T1 line. You can either purchase the standard equipment provided by Covad or supply your own equipment.
Cisco 1841 T1 Router - The Cisco 1841 T1 Router has a modular design with one T1 CSU/DSU, one available WAN interface slot and two autosensing 10/100 Fast Ethernet ports. The Cisco 1841 router is designed for secure data connectivity and offers more than a fivefold performance increase over the 1700 series routers plus integrated hardware-based VPN encryption. The Cisco 1841 is designed for high-speed business-class performance and also includes Inter-virtual LAN (VLAN), firewall option and support for EIGRP, and OSPF advanced routing protocols.
Cisco 1721 T1 Router has a modular design with one T1 CSU/DSU, one available WAN interface slot and one autosensing 10/100 Fast Ethernet port. The Cisco 1721 is designed for high-speed business-class performance and includes Inter-virtual LAN (VLAN), VPN access with firewall option and supports EIGRP, and OSPF advanced routing protocols.
The Siemens 5940 Business Gateway combines a T1 CSU/DSU and an eight-port 10/100 Ethernet switch to deliver high-speed Internet access and site-to-site communications. It also enables managed services such as firewalls and Virtual Private Networks (VPNs), IP Quality of Service (QoS), and high availability for small- to medium-sized businesses and enterprise branch offices.
The Netopia 4622XL T1 Router combines a T1 CSU/DSU with built-in VPN acceleration and an eight-port 10/100 Ethernet switch. The Netopia 4622XL-T is ideal for broad-based deployment by small, medium, and distributed enterprise using Covad T1 TeleXtend Services.

Other Computer Equipment
You shouldn't have to add or change any computer equipment other than the DSL router unless you have an older PC that does not have a 10Base-T Ethernet network interface card (NIC). Newer computers often include this card. In the event that you have an older computer, a NIC can be purchased at virtually any computer store.

Please Note: You must have 10Base-T (Ethernet) network cards installed and working prior to self-installation or Covad technician arrival. Covad does not install network cards (Ethernet) during the installation process.

 

Installation details:

A Covad technician will install your service and ensure that everything is up and running before leaving your office.

 

E-mail:

15 e-mail addresses on the Covad.net domain (YOURNAME@covad.net)
One e-mail address is defined by your Covad username, which you choose when ordering Covad service. You may define and change the other 14 addresses as needed in Covad's SMART Account Management Tool. All e-mail addresses are of the style "yourusername"@covad.net

 

Web Hosting:

15 MB of web space on the Covad.net domain (http://home.covad.net/~YOURNAME)
Here you can host your own Web pages, accessing by uploading content to Covad's servers via FTP.
If you are interested in custom domain e-mail or Web hosting (YOURNAME@YOURDOMAIN.com or http://www.YOURDOMAIN.com) please see Covad Hosted Services.

Dial-up Service
National dial-up service while you are waiting for installation or away from your DSL.
• Unlimited Internet access through dial-up while waiting for installation.
• 10 hours/month after installation.
• Additional time is $1.50/hr.

 

IP Addressing:

Each computer on the Internet has a unique identifying number, called an IP Address.
With Covad T1 service you can select from the following standard IP options:
• NAT (One external IP address and 256 internal - easiest to set up)
• 5 static Internet IP addresses.
For an extra monthly fee, additional IP addresses are available:

Usable IPs	Monthly $	Setup $
1 w/ NAT; 254 private IP addresses	incl.	incl.
5 static IPs	incl.	incl.
13 static IPs	$10	incl.
29 static IPs	$15	incl.
61 static IPs	$20	incl.
125 static IPs	$25	incl.
253 static IPs	$50	incl.

 

Satisfaction Guarantee:

We know that once you've experienced the benefits of our high-speed connectivity, you'll wonder how you ever did business without it. That's why we offer a satisfaction guarantee.
• Order Covad T1 TeleXtend Internet service and try it for 30 days.
• If you are not totally satisfied, we will refund all installation, equipment, and monthly service fees charged, and discontinue your service agreement without further obligation.
• Please review the Covad Customer Policy document for more details.

 

Service Level Agreement:

At Covad, we stand behind our promise of uncompromising quality by providing Service Level Agreements on our business-class services. These guarantees mean that you can focus on your business, not your Internet connection.
• Fast Installation Time Guarantee - Installation is guaranteed within 30 calendar days of placing your order or you are eligible for a credit equal to 50% of your first month's service fees.
• Service Availability Guarantee - we guarantee monthly service availability of 99.99%. You will be eligible for a credit for one day of service for every hour of downtime beyond our guarantee.
• Time to Repair Guarantee - in the event of a service outage, we guarantee restoration within 4 hours. You will be eligible for a credit equal to 10% of your monthly service fee if we do not restore service within 4 hours.
• Network Delivery Guarantee - 99.9% of all data packets sent from your location over the Covad network will be successfully delivered. You are eligible for a credit of up to 10% of your monthly service fee if we do not meet our Network Delivery Guarantee.
• Network Delay Guarantee - messages sent from your location will average 110 milliseconds for the round trip to a test point on the Covad network. You are eligible for a credit of up to 10% of your monthly service fee if we do not meet our Network Delay Guarantee.
Read the complete details of the Service Level Agreement in the Covad Customer Policies document.

 

Optional Services or Equipment:

If you are looking for Custom Domain Hosting, Covad offers:
• Domain Registration - order or transfer a custom domain (YOURNAME.com)
• E-mail Hosting - Covad will host your Custom Domain e-mail (You@YOURNAME.com)
• Web and E-mail Hosting - Covad will host your Custom Domain e-mail and Web Site (You@YOURNAME.com & www.YOURNAME.com)
For a monthly fee, Covad will host your custom domain e-mail or website. Custom domain e-mail and Web hosting allow you to have a professional Web presence.

 

Customer Support:

• Specialized T1 service team available 24x7x365
• Easy online account management through Covad's SMART Account Manager
• e-mail-based support
• Live phone support

TeleXtend fractional T1

Contract Term:

Minimum 1-year term

Circuit Specs:

Download: 768 Kbps
Upload: 768 Kbps

Circuit description:

Fractional T1

Router/Hardware Description:

T1 Router
Covad supports multiple Network Interface Devices (NIDs) required to connect your network to the T1 line. You can either purchase the standard equipment provided by Covad or supply your own equipment.
Cisco 1841 T1 Router - The Cisco 1841 T1 Router has a modular design with one T1 CSU/DSU, one available WAN interface slot and two autosensing 10/100 Fast Ethernet ports. The Cisco 1841 router is designed for secure data connectivity and offers more than a fivefold performance increase over the 1700 series routers plus integrated hardware-based VPN encryption. The Cisco 1841 is designed for high-speed business-class performance and also includes Inter-virtual LAN (VLAN), firewall option and support for EIGRP, and OSPF advanced routing protocols.
Cisco 1721 T1 Router has a modular design with one T1 CSU/DSU, one available WAN interface slot and one autosensing 10/100 Fast Ethernet port. The Cisco 1721 is designed for high-speed business-class performance and includes Inter-virtual LAN (VLAN), VPN access with firewall option and supports EIGRP, and OSPF advanced routing protocols.
The Siemens 5940 Business Gateway combines a T1 CSU/DSU and an eight-port 10/100 Ethernet switch to deliver high-speed Internet access and site-to-site communications. It also enables managed services such as firewalls and Virtual Private Networks (VPNs), IP Quality of Service (QoS), and high availability for small- to medium-sized businesses and enterprise branch offices.
The Netopia 4622XL T1 Router combines a T1 CSU/DSU with built-in VPN acceleration and an eight-port 10/100 Ethernet switch. The Netopia 4622XL-T is ideal for broad-based deployment by small, medium, and distributed enterprise using Covad T1 TeleXtend Services.

Other Computer Equipment
You shouldn't have to add or change any computer equipment other than the DSL router unless you have an older PC that does not have a 10Base-T Ethernet network interface card (NIC). Newer computers often include this card. In the event that you have an older computer, a NIC can be purchased at virtually any computer store.

Please Note: You must have 10Base-T (Ethernet) network cards installed and working prior to self-installation or Covad technician arrival. Covad does not install network cards (Ethernet) during the installation process.

 

Installation details:

A Covad technician will install your service and ensure that everything is up and running before leaving your office.

 

E-mail:

 15 e-mail addresses on the Covad.net domain (YOURNAME@covad.net)
One e-mail address is defined by your Covad username, which you choose when ordering Covad service. You may define and change the other 14 addresses as needed in Covad's SMART Account Management Tool. All e-mail addresses are of the style "yourusername"@covad.net.

 

Web Hosting:

15 MB of web space on the Covad.net domain (http://home.covad.net/~YOURNAME)
Here you can host your own Web pages, accessing by uploading content to Covad's servers via FTP.
If you are interested in custom domain e-mail or Web hosting (YOURNAME@YOURDOMAIN.com or http://www.YOURDOMAIN.com) please see Covad Hosted Services.

Dial-up Service
National dial-up service while you are waiting for installation or away from your DSL.
• Unlimited Internet access through dial-up while waiting for installation.
• 10 hours/month after installation.
• Additional time is $1.50/hr.

 

IP Addressing:

Each computer on the Internet has a unique identifying number, called an IP Address.
With Covad T1 service you can select from the following standard IP options:
• NAT (One external IP address and 256 internal - easiest to set up)
• 5 static Internet IP addresses.
For an extra monthly fee, additional IP addresses are available:

Usable IPs	Monthly $	Setup $
1 w/ NAT; 254 private IP addresses	incl.	incl.
5 static IPs	incl.	incl.
13 static IPs	$10	incl.
29 static IPs	$15	incl.
61 static IPs	$20	incl.
125 static IPs	$25	incl.
253 static IPs	$50	incl.

 

Satisfaction Guarantee:

We know that once you've experienced the benefits of our high-speed connectivity, you'll wonder how you ever did business without it. That's why we offer a satisfaction guarantee.
• Order Covad T1 TeleXtend Internet service and try it for 30 days.
• If you are not totally satisfied, we will refund all installation, equipment, and monthly service fees charged, and discontinue your service agreement without further obligation.
• Please review the Covad Customer Policy document for more details.

 

Service Level Agreement:

At Covad, we stand behind our promise of uncompromising quality by providing Service Level Agreements on our business-class services. These guarantees mean that you can focus on your business, not your Internet connection.
• Fast Installation Time Guarantee - Installation is guaranteed within 30 calendar days of placing your order or you are eligible for a credit equal to 50% of your first month's service fees.
• Service Availability Guarantee - we guarantee monthly service availability of 99.99%. You will be eligible for a credit for one day of service for every hour of downtime beyond our guarantee.
• Time to Repair Guarantee - in the event of a service outage, we guarantee restoration within 4 hours. You will be eligible for a credit equal to 10% of your monthly service fee if we do not restore service within 4 hours.
• Network Delivery Guarantee - 99.9% of all data packets sent from your location over the Covad network will be successfully delivered. You are eligible for a credit of up to 10% of your monthly service fee if we do not meet our Network Delivery Guarantee.
• Network Delay Guarantee - messages sent from your location will average 110 milliseconds for the round trip to a test point on the Covad network. You are eligible for a credit of up to 10% of your monthly service fee if we do not meet our Network Delay Guarantee.
Read the complete details of the Service Level Agreement in the Covad Customer Policies document.

 

Optional Services or Equipment:

If you are looking for Custom Domain Hosting, Covad offers:
• Domain Registration - order or transfer a custom domain (YOURNAME.com)
• E-mail Hosting - Covad will host your Custom Domain e-mail (You@YOURNAME.com)
• Web and E-mail Hosting - Covad will host your Custom Domain e-mail and Web Site (You@YOURNAME.com & www.YOURNAME.com)
For a monthly fee, Covad will host your custom domain e-mail or website. Custom domain e-mail and Web hosting allow you to have a professional Web presence.

 

Customer Support:

• Specialized T1 service team available 24x7x365
• Easy online account management through Covad's SMART Account Manager
• e-mail-based support
• Live phone support

TeleXtend  384 Kbps fractional T1

Contract Term:

Minimum 1-year term

Circuit Specs:

Download: 384 Kbps
Upload: 384 Kbps

Circuit description:

Fractional T1

Router/Hardware Description:

T1 Router
Covad supports multiple Network Interface Devices (NIDs) required to connect your network to the T1 line. You can either purchase the standard equipment provided by Covad or supply your own equipment.
Cisco 1841 T1 Router - The Cisco 1841 T1 Router has a modular design with one T1 CSU/DSU, one available WAN interface slot and two autosensing 10/100 Fast Ethernet ports. The Cisco 1841 router is designed for secure data connectivity and offers more than a fivefold performance increase over the 1700 series routers plus integrated hardware-based VPN encryption. The Cisco 1841 is designed for high-speed business-class performance and also includes Inter-virtual LAN (VLAN), firewall option and support for EIGRP, and OSPF advanced routing protocols.
Cisco 1721 T1 Router has a modular design with one T1 CSU/DSU, one available WAN interface slot and one autosensing 10/100 Fast Ethernet port. The Cisco 1721 is designed for high-speed business-class performance and includes Inter-virtual LAN (VLAN), VPN access with firewall option and supports EIGRP, and OSPF advanced routing protocols.
The Siemens 5940 Business Gateway combines a T1 CSU/DSU and an eight-port 10/100 Ethernet switch to deliver high-speed Internet access and site-to-site communications. It also enables managed services such as firewalls and Virtual Private Networks (VPNs), IP Quality of Service (QoS), and high availability for small- to medium-sized businesses and enterprise branch offices.
The Netopia 4622XL Router combines a T1 CSU/DSU with built-in VPN acceleration and an eight-port 10/100 Ethernet switch. The Netopia 4622XL is ideal for broad-based deployment by small, medium, and distributed enterprise using Covad T1 TeleXtend Services.

Other Computer Equipment
You shouldn't have to add or change any computer equipment other than the DSL router unless you have an older PC that does not have a 10Base-T Ethernet network interface card (NIC). Newer computers often include this card. In the event that you have an older computer, a NIC can be purchased at virtually any computer store.

Please Note: You must have 10Base-T (Ethernet) network cards installed and working prior to self-installation or Covad technician arrival. Covad does not install network cards (Ethernet) during the installation process.

 

Installation details:

A Covad technician will install your service and ensure that everything is up and running before leaving your office.

 

E-mail:

15 e-mail addresses on the Covad.net domain (YOURNAME@covad.net)
One e-mail address is defined by your Covad username, which you choose when ordering Covad service. You may define and change the other 14 addresses as needed in Covad's SMART Account Management Tool. All e-mail addresses are of the style "yourusername"@covad.net.

 

 

Web Hosting:

15 MB of web space on the Covad.net domain (http://home.covad.net/~YOURNAME)
Here you can host your own Web pages, accessing by uploading content to Covad's servers via FTP.
If you are interested in custom domain e-mail or Web hosting (YOURNAME@YOURDOMAIN.com or http://www.YOURDOMAIN.com) please see Covad Hosted Services.

Dial-up Service
National dial-up service while you are waiting for installation or away from your DSL.
• Unlimited Internet access through dial-up while waiting for installation.
• 10 hours/month after installation.
• Additional time is $1.50/hr.

 

IP Addressing:

Each computer on the Internet has a unique identifying number, called an IP Address.
With Covad T1 service you can select from the following standard IP options:
• NAT (One external IP address and 256 internal - easiest to set up)
• 5 static Internet IP addresses.
For an extra monthly fee, additional IP addresses are available:

Usable IPs	Monthly $	Setup $
1 w/ NAT; 254 private IP addresses	incl.	incl.
5 static IPs	incl.	incl.
13 static IPs	$10	incl.
29 static IPs	$15	incl.
61 static IPs	$20	incl.
125 static IPs	$25	incl.
253 static IPs	$50	incl.

 

Satisfaction Guarantee:

We know that once you've experienced the benefits of our high-speed connectivity, you'll wonder how you ever did business without it. That's why we offer a satisfaction guarantee.
• Order Covad T1 TeleXtend Internet service and try it for 30 days.
• If you are not totally satisfied, we will refund all installation, equipment, and monthly service fees charged, and discontinue your service agreement without further obligation.
• Please review the Covad Customer Policy document for more details.

 

Service Level Agreement:

At Covad, we stand behind our promise of uncompromising quality by providing Service Level Agreements on our business-class services. These guarantees mean that you can focus on your business, not your Internet connection.
• Fast Installation Time Guarantee - Installation is guaranteed within 30 calendar days of placing your order or you are eligible for a credit equal to 50% of your first month's service fees.
• Service Availability Guarantee - we guarantee monthly service availability of 99.99%. You will be eligible for a credit for one day of service for every hour of downtime beyond our guarantee.
• Time to Repair Guarantee - in the event of a service outage, we guarantee restoration within 4 hours. You will be eligible for a credit equal to 10% of your monthly service fee if we do not restore service within 4 hours.
• Network Delivery Guarantee - 99.9% of all data packets sent from your location over the Covad network will be successfully delivered. You are eligible for a credit of up to 10% of your monthly service fee if we do not meet our Network Delivery Guarantee.
• Network Delay Guarantee - messages sent from your location will average 110 milliseconds for the round trip to a test point on the Covad network. You are eligible for a credit of up to 10% of your monthly service fee if we do not meet our Network Delay Guarantee.
Read the complete details of the Service Level Agreement in the Covad Customer Policies document.

 

Optional Services or Equipment:

If you are looking for Custom Domain Hosting, Covad offers:
• Domain Registration - order or transfer a custom domain (YOURNAME.com)
• E-mail Hosting - Covad will host your Custom Domain e-mail (You@YOURNAME.com)
• Web and E-mail Hosting - Covad will host your Custom Domain e-mail and Web Site (You@YOURNAME.com & www.YOURNAME.com)
For a monthly fee, Covad will host your custom domain e-mail or website. Custom domain e-mail and Web hosting allow you to have a professional Web presence.

 

Customer Support:

• Specialized T1 service team available 24x7x365
• Easy online account management through Covad's SMART Account Manager
• e-mail-based support
• Live phone support

TeleSoho® Office ADSL

Contract Term:

Minimum 1-year term

Circuit Specs:

Download
Up to 1.5 Mbps - 26x faster than 56k dial-up
Up to 3.0 Mbps - 52x faster than 56k dial-up  
Up to 6.0 Mbps - 104x faster than 56k dial-up
Upload
Up to 128 Kpbs – 2.5x faster than 56k dial-up
Up to 768 Kpbs---12x faster than 56k dial-up

Circuit description:

Business Classl DSL using existing phone lines

Router/Hardware Description:

$99 Standard DSL Bridge – single user solution

Installation details:

Covad's self-installation kit has won awards for its straightforward, 1-2-3 step design.

Standard Installation
• TeleSoho comes standard as a self-installation service.
• Your self-installation kit arrives within two weeks of placing the order.
• When your kit arrives, your service is ready to go.
• Self Install kit takes about 30 minutes to set up and get running.
• Should you run into any difficulty during the installation, simply call our toll-free 24x7 Customer Care Center and an installation expert will provide assistance.

Professional Installation
• Is available for an additional one-time fee of $175.
• A Covad technician will come out to your location to install your service.
• If you would like professional installation, be certain to select the Professional Installation option when ordering your service.
Wireless Option Installation
• The wireless kit includes a flash-based installation wizard for both the DSL setup and the wireless configuration.
• If you choose the wireless CPE and professional installation, the Covad technician will:
• Configure your gateway and activate security measures.
• Set up a maximum of two computers on the wireless network, using Covad-supplied adapters only.
Please Note: The wireless equipment system requirements are Windows XP Home, XP Pro and 2000 only.
 
TeleSoho DSL services are set up on the same line as your regular phone service. Since there is no need for a second line, there is generally no need for a technician to visit your home or office to complete the installation.
Requirements

• You must have local telephone service through one of the following local phone companies:
  • SBC
  • Southwestern Bell
  • Ameritech
  • Verizon
  • Bell South
  • Qwest
  • SNET
• The information on your Covad order (name, address, and telephone number) must be an exact match to the information on your local phone bill.
• There are certain voice services that you may be using that are not compatible with line-sharing. Some of these are:
  • Centrex
  • PBX
  • Key Systems

E-mail:

TeleSoho Service comes with 15 e-mail addresses on the Covad.net domain (YOURNAME@covad.net)
- One e-mail address is defined by your Covad username, which you choose when ordering Covad service.
- You may define and change the other 14 addresses as needed in Covad's SMART Account Management Tool.
- All e-mail addresses are of the style "yourusername"@covad.net

10 MB of web space on the Covad.net domain (http://home.covad.net/~YOURNAME)
Here you can host your own web pages, content editing via FTP to Covad's servers. If you are interested in custom domain e-mail or Web hosting (YOURNAME@YOURDOMAIN.com or http://www.YOURDOMAIN.com) please see Covad Hosted Services

 

Web Hosting:

Standard Web hosting package:  10 MB of web space on the Covad.net domain (http://home.covad.net/~YOURNAME) to host your own Web pages, content editing via FTP to Covad’s servers.

 

Satisfaction Guarantee:

We know that once you've experienced the benefits of our high-speed connectivity, you'll wonder how you ever did business without it. That's why we offer a satisfaction guarantee.

Order TeleSoho DSL Internet service and try it for 30 days.

If you are not totally satisfied, we will refund all installation, equipment, and monthly service fees charged, and discontinue your service agreement without further obligation.

Please review the Covad Customer Policy document for more details.

 

Value Added Benefits:

Account Management - in order to provide easy access to account and billing data, we developed the SMART Account Manager. SMART enables you to make changes to your account, manage e-mail addresses and find answers to your questions without having to pick up a phone.
Dial Service - Covad offers a national 56K dial-up service for when you are away from your DSL. It is unlimited before installation and 10 hr./mo. after your DSL is installed. Additional time is billed at $1.50/hr.

 

Optional Services/Equipment:

$149 Standard DSL Router – connect up to 4 computers, built-in firewall and NAT support.
$159 Wireless DSL Gateway –  connect up to 4 wired computers and up to 30 wireless computers.  Built-in firewall and NAT support.
$179 Wireless DSL Gateway and Adapter – connect up to 4 wired computers and up to 30 wireless computers.  Built-in firewall and NAT support.  Includes wireless adapter card to connect 1 PC laptop computer.

Custom Domain e-mail and Domain Web Hosting packages are available as hosted services.

TeleSoho® Dedicated Office ADSL

Contract Term:

Minimum 1-year term

Circuit Specs:

Download
Up To 1.5 Mbps 26x faster than 56K dialup
Up To 3 Mbps 52x faster than 56K dialup
Upload
Up To 384 Kbps 6x faster than 56K dialup
Up To 768 Kbps 12x faster than 56K dialup

Circuit description:

Residential DSL using existing phone lines.

Router/Hardware Description:

Select from:

$149 Standard DSL Router details »

$159 Wireless DSL Gateway details »

$179 Wireless DSL Gateway & Adapter details »

$99 Standard DSL Bridge details »

Installation details:

Standard Installation
• TeleSoho comes standard as a self-installation service.
• Your self-installation kit arrives within two weeks of placing the order.
• When your kit arrives, your service is ready to go.
• Self Install kit takes about 30 minutes to set up and get running.
• Should you run into any difficulty during the installation, simply call our toll-free 24x7 Customer Care Center and an installation expert will provide assistance.

Professional Installation
• Is available for an additional one-time fee of $175.
• A Covad technician will come out to your location to install your service.
• If you would like professional installation, be certain to select the Professional Installation option when ordering your service.
Wireless Option Installation
• The wireless kit includes a flash-based installation wizard for both the DSL setup and the wireless configuration.
• If you choose the wireless CPE and professional installation, the Covad technician will:
• Configure your gateway and activate security measures.
• Set up a maximum of two computers on the wireless network, using Covad supplied adapters only.
Please Note: The wireless equipment system requirements are Windows XP Home, XP Pro and 2000 only.

 

E-mail:

Standard e-mail – 15 e-mail boxes
One e-mail address is defined by your Covad username, which you choose when ordering Covad service.
You may define and change the other 14 addresses as needed in Covad's SMART Account Management Tool.
All e-mail addresses are of the style "yourusername"@covad.net.

 

Web Hosting:

Standard Web hosting package:  10 MB of web space on the Covad.net domain (http://home.covad.net/~YOURNAME) to host your own Web pages, content editing via FTP to Covad’s servers.

 

Satisfaction Guarantee:

We know that once you've experienced the benefits of our high-speed connectivity, you'll wonder how you ever did business without it. That's why we offer a satisfaction guarantee.

Order TeleSurfer PLUS DSL Internet service and try it for 30 days.

If you are not totally satisfied, we will refund all installation, equipment, and monthly service fees charged, and discontinue your service agreement without further obligation.

Please review the Covad Customer Policy document for more details.

Value Added Benefits:

Account Management - in order to provide easy access to account and billing data, we developed the SMART Account Manager. SMART enables you to make changes to your account, manage e-mail addresses and find answers to your questions without having to pick up a phone.
Dial Service - Covad offers a national 56K dial-up service for when you are away from your DSL. It is unlimited before installation and 10 hr./mo. after your DSL is installed. Additional time is billed at $1.50/hr.

 

Optional Services/Equipment:

$149 Standard DSL Router – connect up to 4 computers, built-in firewall and NAT support.
$159 Wireless DSL Gateway –  connect up to 4 wired computers and up to 30 wireless computers.  Built-in firewall and NAT support.
$179 Wireless DSL Gateway and Adapter – connect up to 4 wired computers and up to 30 wireless computers.  Built-in firewall and NAT support.  Includes wireless adapter card to connect 1 PC laptop computer.

Custom Domain e-mail and Domain Web Hosting packages are available as hosted services.

TeleSpeed® Business SDSL

Contract Term:

Minimum 1-year term

Circuit Specs:

SDSL
Download/Upload
• 1.5 Mbps - 26x faster than 56K dial-up
• 1.1 Mbps - 19x faster than 56K dial-up
• 768 Kbps - 13x faster than 56K dial-up
• 384 Kbps - 6 1/2x faster than 56K dial-up
• 192 Kbps - Over 3x faster than 56K dial-up
• 144 Kbps - Almost 3x faster than 56K dial-up
All services are symmetrical - the same upload as download speeds

Circuit description:

Professional-strength business DSL

Router/Hardware Description:

For TeleSpeed SDSL 192, 384, 768, 1.1, 1.5
• Efficient Networks SpeedStream 5851 Router
• Netopia R4652-T Router1
For TeleSpeed IDSL 144
• Efficient Networks SpeedStream 5871 Router
• Netopia R4652-T Router1

Installation details:

Covad's self-installation kit has won awards for its straightforward, 1-2-3 step design.

Standard Installation
• TeleSurfer PLUS comes standard as a self-installation service.
• Your self-installation kit arrives within two weeks of placing the order
• When your kit arrives, your service is ready to go
• Self install kit takes about 30 minutes to set up and get running
• Should you run into any difficulty during the installation, simply call our toll-free 24x7 Customer Care Center and an installation expert will provide assistance.

Professional Installation
• Is available for an additional one-time fee of $99.
• A Covad technician will come out to your location to install your service.
• If you would like professional installation, be certain to select the Professional Installation option when ordering your service.
Wireless Option Installation
• The wireless kit includes a flash-based installation wizard for both the DSL setup and the wireless configuration.
• If you choose the wireless CPE and professional installation, the Covad technician will:
• Configure your gateway and activate security measures.
• Set up a maximum of two computers on the wireless network, using Covad supplied adapters only.

 

E-mail:

Standard e-mail – 15 e-mail boxes
One e-mail address is defined by your Covad username, which you choose when ordering Covad service.
You may define and change the other 14 addresses as needed in Covad's SMART Account Management Tool.
All e-mail addresses are of the style "yourusername"@covad.net.

 

Web Hosting:

Standard Web hosting package:  10 MB of web space on the Covad.net domain (http://home.covad.net/~YOURNAME) to host your own Web pages, content editing via FTP to Covad’s servers.

 

Satisfaction Guarantee:

We know that once you've experienced the benefits of our high-speed connectivity, you'll wonder how you ever did business without it. That's why we offer a satisfaction guarantee.

Order TeleSurfer PLUS DSL Internet service and try it for 30 days.

If you are not totally satisfied, we will refund all installation, equipment, and monthly service fees charged, and discontinue your service agreement without further obligation.

Please review the Covad Customer Policy document for more details.

Value Added Benefits

Account Management - in order to provide easy access to account and billing data, we developed the SMART Account Manager. SMART enables you to make changes to your account, manage e-mail addresses and find answers to your questions without having to pick up a phone.
Dial Service - Covad offers a national 56K dial-up service for when you are way from your DSL. It is unlimited before installation and 10 hr./mo. after your DSL is installed. Additional time is billed at $1.50/hr

Enterprise TeleSpeed® SDSL

Contract Term:

Minimum 1-year term

Circuit Specs:

SDSL
Download/Upload
• 1.5 Mbps - 26x faster than 56K dial-up
• 1.1 Mbps - 19x faster than 56K dial-up
• 768 Kbps - 13x faster than 56K dial-up
• 384 Kbps - 6 1/2x faster than 56K dial-up
• 192 Kbps - Over 3x faster than 56K dial-up
• 144 Kbps - Almost 3x faster than 56K dial-up
All services are symmetrical - the same upload as download speeds

Circuit description:

Professional-strength business DSL

Router/Hardware Description:

For TeleSpeed SDSL 192, 384, 768, 1.1, 1.5
• Efficient Networks SpeedStream 5851 Router
• Netopia R4652-T Router1
For TeleSpeed IDSL 144
• Efficient Networks SpeedStream 5871 Router
• Netopia R4652-T Router1

Installation details:

Covad's self-installation kit has won awards for its straightforward, 1-2-3 step design.

Professional Installation
• Is available for an additional one-time fee of $99.
• A Covad technician will come out to your location to install your service.
• If you would like professional installation, be certain to select the Professional Installation option when ordering your service.
Wireless Option Installation
• The wireless kit includes a flash-based installation wizard for both the DSL setup and the wireless configuration.
• If you choose the wireless CPE and professional installation, the Covad technician will:
• Configure your gateway and activate security measures.
• Set up a maximum of two computers on the wireless network, using Covad supplied adapters only.

 

E-mail:

Standard e-mail – 15 e-mail boxes
One e-mail address is defined by your Covad username, which you choose when ordering Covad service.
You may define and change the other 14 addresses as needed in Covad's SMART Account Management Tool.
All e-mail addresses are of the style "yourusername"@covad.net

 

Web Hosting:

Standard Web hosting package:  10 MB of web space on the Covad.net domain (http://home.covad.net/~YOURNAME) to host your own Web pages, content editing via FTP to Covad’s servers.

 

Satisfaction Guarantee:

At Covad, we stand behind our promise of uncompromising quality by providing Service Level Agreements on our business class services. Enterprise TeleSpeed takes our industry leading business-class DSL service a step further by providing enterprise-class guarantees and support. These give you the peace of mind that comes with a reliable and stable Internet connection.
• Time-to-Repair Guarantee - in the event of a service outage, we guarantee restoration within 12 hours or you will be eligible for a credit equal to 20% of your monthly service fee.
• Fast Installation Time Guarantee -wWhy wait? Get your high-speed connection installed at your business within 30 days of placing your order or we'll credit 50% of your first month of service.
• Service Availability Guarantee - take comfort in the reliability of Covad's services, and rest assured that Covad will respond quickly to any service outages. We guarantee service availability of 99.9% or better, or you will be eligible for a credit equal to one day of service for every hour of downtime beyond our guarantee.
• Lifetime CPE warranty - buy your DSL router from Covad without worrying about glitches or breakdowns.
• Average Network Delivery and Delay - further proof that Covad has confidence in the performance of our network.
• Delivery - 99.9% successful delivery of all data packets sent from your location over the Covad network, or you'll be eligible for a credit of up to 10% of your monthly service fee.
• Delay - 110 millisecond average for the round trip of a message sent from your location to a test point on the Covad network, or eligible for a credit of up to 10% of your monthly service fee.
See complete details of the Service Level Agreement in the Covad Customer Policies document

 

Value Added Benefits:

Account Management - in order to provide easy access to account and billing data, we developed the SMART Account Manager. SMART enables you to make changes to your account, manage e-mail addresses and find answers to your questions without having to pick up a phone.
Dial Service - Covad offers a national 56K dial-up service for when you are away from your DSL. It is unlimited before installation and 10 hr./mo. after your DSL is installed. Additional time is billed at $1.50/hr